Terms & Conditions

Information about us

This online store is operated in partnership with the company Abyss Distribution Pty Ltd (“AD”).

Contact information:

Abyss Distribution Pty Ltd
4/11 Sabre Drive
Port Melbourne
Victoria 3207
Australia
Phone: (+61) 3 9646 8422
E-mail: sales@rainsaustralia.com.au

AD will receive your order from the online store and be responsible for processing it. In this way, the product(s) you purchase at the online store will be completely handled by AD, who will be exclusively responsible for:

1. Processing and receiving requests
2. Processing and receiving payments
3. Billing the product(s)
4. Delivering the product(s)
5. Post-sale matters in relation to delivered product(s)
6. Customer service

Use of the website constitutes agreement with these terms and conditions. AD may, in its absolute discretion, modify or amend these terms and conditions from time to time and those modifications will become binding once displayed on the website.

AD is not liable for any losses or damages caused by this website or any website linked to or from this website.

AD will attempt to keep the content of the website up to date at all times. However, AD does not guarantee the accuracy or currency of the content. Items promoted on the website are subject to availability and may change from time to time. By using the website, you acknowledge that colour accuracy on the website cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, AD shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

AD shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AD shall immediately issue a credit to your credit card account in the amount of the charge.

Shipping

We do not ship outside of Australia. AD cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given on the review page in the checkout section of the site, so please ensure the details are correct.

We use Australia Post for all deliveries within Australia and the standard delivery guidelines of this service apply. AD will not be held accountable for late deliveries or loss or damage relating to late deliveries. Shipping costs are as shown in cart.

Cancellations

Should you wish to cancel your order, you must email us immediately. However, the majority of orders are dispatched within 1-2 days from the order date. Shipped order cannot be cancelled.

Acceptance of Goods

All stock is quality checked before shipping. The customer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there any issues.

Pricing

All prices are in Australian dollars and include GST. Prices are subject to change without notice.

Warranty Returns

Rains Australia stands behind the craftsmanship and quality of all our products. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. You must notify us within 7 working days of receiving the goods should there be a fault. All products are also covered by a 2 year warranty, under condition that the product has not been mishandled.

To return an item, you must email us at support@rainsaustralia.com.au and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#). No goods will be accepted without a valid RA#.

Goods must be returned within 30 days of receipt date – unworn and/or unused and contain all the original packaging and labels. We will credit your original method of payment, within 7 days of us receiving the returned item. All shipping costs associated with the return of faulty goods are the responsibility of AD and can be lodged through our return portal (RA# required).

Refunds

The goods can be returned for refund within 30 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels still intact. To return a product for refund, please email us at support@rainsaustralia.com.au and inform us of the reason for refund. We will then provide you with further instructions and a Return Authority number (RA#). When returning an item for refund, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the return of goods for refund are the responsibility of the consumer, these can be paid at a flat rate through our return portal (RA# required).

Exchanges

Unfortunately, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.

Promotion

Our offers are only available for a limited period while supplies last. Rains reserves the right to stop these offers without prior notice. If a product is purchased online or in store prior to going on promotion, we are unable to refund the difference in price.

When returning a product that was purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

Gift Card

A gift card purchased from the Australia webshop (au.rains.com) cannot be redeemed at other local Rains webshops or physical Rains stores. Gift card is non-refundable and cannot be exchanged for cash in part or full. A gift card can be used in multiple transactions until its value runs out.

Returns for purchases made with a gift card will be refunded to the same gift card. If you paid with a combination of payment card and gift card, as a priority the refund will be made to the payment method that is not the gift card.

Terms & Conditions, Statements, And Revisions

If you choose to visit rains.com, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description through our contact form, and we will try to resolve it.

Our business changes constantly, and our Privacy Statement and the Terms & Conditions will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Abyss – the official representative of Rains in Australia

Abyss Distribution Pty Ltd
4/11 Sabre Drive
Port Melbourne
Victoria 3207
Australia
Phone: (+61) 3 9646 8422
E-mail: sales@rainsaustralia.com.au