Terms & Conditions

Terms & Conditions

Information about us

This online store is operated by Rains Oceania Pty Ltd (“Rains”, “we”, “us”).

General

By using this website, you agree to these Terms & Conditions.

We reserve the right to update or modify these Terms at any time. Changes take effect once published on this website.

We make reasonable efforts to ensure all information on this website is accurate and up to date. However, we do not guarantee completeness, accuracy, or currency. Product availability, pricing, and descriptions are subject to change without notice.

Colours may appear differently depending on your device and screen settings.

We reserve the right to refuse or cancel any order, including where a product is listed at an incorrect price or with incorrect information. If payment has been processed, a full refund will be issued.

Orders & Fulfilment

All orders are processed and fulfilled by Rains.

We are responsible for:

• Order processing and payment
• Billing and fulfilment
• Delivery of products
• Customer service and post-sale support

Shipping

Shipping options, costs, and delivery timeframes are outlined on our Shipping page.

We are not responsible for delays, loss, or damage caused by carriers or incorrect address details provided at checkout.

Cancellations

Orders are processed promptly. Once an order has been dispatched, it cannot be cancelled.

Acceptance of goods

Products are quality checked prior to dispatch. You are responsible for inspecting your order upon delivery and notifying us within a reasonable time if an issue is identified.

Pricing

Prices are displayed in the currency applicable to your selected market (AUD for Australia and NZD for New Zealand) and include GST where required by law.

Prices are subject to change without notice.

Returns & Refunds

Returns are accepted in accordance with our Returns Policy.

Warranty

We stand behind the quality of our products. In the event of a manufacturing fault, we will repair, replace, or refund the item in accordance with Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law.

Promotions

Promotions are available for a limited time and while stocks last. We reserve the right to modify or withdraw promotions at any time.

Price adjustments are not offered on prior purchases.

Gift Cards

Gift cards purchased on the Australian website are valid only for use on this website.

Gift cards are non-refundable and cannot be redeemed for cash. They may be used across multiple transactions until the balance is exhausted.

Refunds for purchases made with a gift card will be issued back to the original gift card (or split across original payment methods where applicable).

Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of this website or products purchased through it.

Nothing in these Terms limits or excludes liability where it cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of New South Wales, Australia.